Terms and Policies

"Competitive pricing and consistent quality all day, every day."

Shipping Policy

Shipping will be calculated as per your specific state and suburb location.
Shipping is as per calculated rates per region; however remote and rural areas will differ.
All products and prices quoted are delivered only within Australia and transported via refrigerated and frozen vehicles that conform and are licenced with current Australian food safety standards and requirements.
GST is applicable to all quoted shipping rates.
Should we arrive and there is nobody to accept delivery, your order will be returned to our cold store and re-delivered the following day (subject to location) and an additional re-delivery fee will apply as per original order.
Deliveries will be shipped Monday to Friday. Deliveries aren’t available on weekends and all public holidays.
In order to receive next day delivery your order must be in by 11:30am the day prior. If your order is placed after this time your order will be sent out the following day. This applies to all city metropolitan areas only.
Metropolitan deliveries for Monday morning: all orders must be in by Friday 11am the week before. All orders placed over the weekend will be delivered on Tuesdays.
For specific delivery requirements please note this information under “Instructions” located in the payments processing area when submitting your order.
For our Northern Territory customers, freight term POA is short for “price on application”.
Free freight to all metropolitan customers and free freight delivery to our regional customers to their metro transport depot of choice (On forwarding to your regional location is at your own expense). A minimum 3 carton per order of any Meat Online product is required for this free metro freight delivery special.

Pricing Policy

All our prices are in Australian dollars ( AUD ) and GST is charged where applicable. Product prices are updated daily / hourly relative to the current market prices of livestock and different levels of demand throughout the world food markets.

We accept all major credit cards including American Express. Amex card holders will be charged a credit card surcharge of 1% on their orders.

Customer Service Policy

MEATONLINE is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are in stock and reflect true and accurate pricing. Delivery for state metropolitan deliveries will be next day if orders are placed by 1.00 pm day prior. All orders will only be sent once confirmation of payment is confirmed.

In the event that an ordered item is not available or we are unable to fullfill your order, you will be notified via email, text or telephone by one of our customer service representatives, to arrange an agreeable alternative item or brand.

Our team is here to assit you and your business. Please feel free to contact us at info@meatonline.com.au or call 1300 5969 39

Refund Policy

Please choose carefully, we do not normally accept returns and / or give refunds if you have simply changed your mind or made the wrong decision or stored the product incorrectly. Being perishable the utmost importance must be placed on prompt appropriate refrigerated or frozen storage to ensure the products shelf life. Cold chain adherence is paramount.

If you do experience a problem with your order please contact our sales representatives at 1300 59 69 39. It is important that you notify us within a 48 hour period of receiving your order. Any issues reported after this time may or may not result in a refund or return of product. If an order or product has been approved to be returned the goods must be sent back in their original carton. Products must be stored in the appropriate refridgerated or frozen storage. Cold chain adherence is paramount.

Shelf life may vary dependent on brand and age of product and should you have any questions please contact the customer service centre in your state. You are encouraged to check your order at time of placement carefully and at delivery and ensure it is delivered in a refrigerated / frozen state relative to ordered product, and are then responsible to correctly store the product in refrigerated or frozen conditions as per the processors, products standard recommendations generally described on the side of the carton within an appropriate time frame.

Payment Terms & Conditions

At the time of checkout an order confirmation will be sent to you with an estimate only of total order quantity and price.

Your items will be weighed and you will be sent a tax invoice and charged according to the actual carton weight of product.

Your credit card number will be stored securely on the Westpac Payway Gateway in preparation of processing the payment of your tax invoice.

Please refer to Westpac privacy policy on the link below for Westpac credit card security guarantee. Information on the Payway privacy policy is located here: https://www.westpac.com.au/privacy/privacy-policy/

For all our customers paying by credit card if you have placed your order and payment is unsuccessful your order will be held back until payment is confirmed.

Customers paying via direct debit. This payment system can be set up at 0 – 7 days. Direct debit forms are available on our website under “About” – located on the home page or please contact our team at 1300 596939 or info@meatonline.com.au

For any existing customers who have this system set up with MEATONLINE and you change banks please notify our team as soon as possible. You will be required to send MEATONLINE a newly updated form so we can update your details in our system. If using the direct debit payment system for the first time, completed forms must be received and approved prior to your order being sent out. If a payment via this system bounces we will charge your account a $10.00 administration fee plus you will be required to provide MEATONLINE with a payment solution that covers that out standing payment within a 24 hour period.

Late cancellation of your order:- If an order is cancelled within 24 hours of placing your order a 10% restocking fee will apply. In an emergency please contact our team and we will work out a solution that works for both parties.

Privacy Policy - Meat Online (MOL)

This privacy policy sets out how Meat Online uses and protects any information that you provide when you visit or use this website.

MOL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MOL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 25th May 2018.

What we collect

We may collect the following information:

name and title
contact information including email address
demographic information such as address, postcode, preferences and interests
other information relevant to services and delivery

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
Product and order delivery.
We may use the information to improve our products and services.
We may periodically send promotional emails to Australian residents about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you if you reside in Australia for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Controlling your personal information you may choose to restrict the collection or use of your personal information in the following ways:

-whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@meatonline.com.au

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

General Data Protection Regulation (GDPR) compliant

MOL recognises and adheres to the recent data protection laws enforced by the EU as of the 25th May 2018. If you do not wish us to use this information, please advise us by contacting us via the below email: info@meatonline.com.au

Email marketing
MOL does not send email marketing to international visitors visiting or ordering goods from this website.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security Policy

When purchasing from MEATONLINE your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If you have any questions regarding our security policy, please contact us.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Rewards Program Terms and Conditions

The Meat Online Rewards Program is operated wholly by Meat Online Pty Ltd. By participating in the reward program you agree to these Terms and Conditions.

We may discontinue our Rewards Program at any time at our sole discretion with no liability to you, the customer.

We may change or add to the terms and conditions of this Rewards Program (including the number of points allocated to each purchase and how they are earned and redeemed) at our discretion. An updated version will be published on our website. Your continued participation will deem your acceptance of these changes.

Customers can opt out of the program at any time by contacting the details below.

Any questions or feedback please contact us on
rewards@meatonline.com.au or 1300 59 69 39