Terms, Conditions & Policies

"Competitive pricing and consistent quality all day, every day."

Shipping Policy

Shipping costs will be calculated based on your specific state and suburb location.
Shipping is based on calculated rates per region; however, remote and rural areas may have different rates.
All products and prices quoted are for delivery within Australia only, transported via refrigerated and frozen vehicles that comply with current Australian food safety standards and regulations.
GST is applicable to all quoted shipping rates.
If no one is available to accept the delivery, your order will be returned to our cold store and re-delivered the following day (subject to location). An additional re-delivery fee will apply, based on the original order.
Deliveries are made Monday to Friday and are not available on weekends or public holidays.
To qualify for next-day delivery, your order must be placed by 10:00 AM the day prior. Orders placed after this time will be shipped the following day. This applies to all city metropolitan areas only.
For metropolitan deliveries on Monday morning, all orders must be placed by 10:00 AM on Friday of the previous week. Orders placed over the weekend will be delivered on Tuesday.
For specific delivery requirements, please note them under the “Instructions” section in the payment processing area when submitting your order.
For our Northern Territory customers, the freight term POA stands for “Price On Application.”
Enjoy free direct freight to all metropolitan customers, and free freight to regional customers at their chosen metro transport depot (please note, forwarding to your regional location is at your own expense).
A minimum order of 3 cartons of any Meat Online product is required to qualify for this free metro freight delivery offer.
A pick-up option from our cold storage facility is available in certain states. Please enquire to see if you’re eligible.

Pricing Policy

All our prices are in Australian dollars (AUD), and GST is charged where applicable. Product prices are updated daily or hourly based on the current market prices of livestock and varying levels of demand in global food markets.

We accept all major credit cards, including American Express. Please note that Amex cardholders will incur a 1% credit card surcharge on their orders.

Please note: All orders on Meat Online require a minimum spend of $300 and a minimum of 3 cartons per order.

Customer Service Policy

Meat Online is committed to providing exceptional customer service and quality products. We strive to ensure that all products listed on our website are in stock and reflect accurate pricing. Orders will only be processed once payment confirmation is received.

In the event that an ordered item is unavailable or we are unable to fulfill your order, you will be notified via email, text, or telephone by one of our customer service representatives to arrange an alternative item or brand.

Our team is here to assist you and your business. Please feel free to contact us at info@meatonline.com.au or call 1300 5969 39.

Refund Policy

Please choose carefully, as we do not normally accept returns or offer refunds if you change your mind, make the wrong decision, or store the product incorrectly. As our products are perishable, it is essential to store them promptly in appropriate refrigerated or frozen conditions to ensure their shelf life. Adherence to the cold chain is paramount.

If you experience any issues with your order, please contact our sales representatives at 1300 59 69 39. It is important to notify us within 48 hours of receiving your order. Any issues reported after this time may not result in a refund or return. If a return is approved, the goods must be sent back in their original carton and stored in the appropriate refrigerated or frozen conditions. Cold chain adherence is paramount.

Shelf life may vary depending on the brand and age of the product. If you have any questions, please contact the customer service center in your state. We encourage you to carefully check your order at the time of placement and delivery, ensuring it is delivered in a refrigerated or frozen state relative to the ordered product. It is your responsibility to store the product correctly in refrigerated or frozen conditions as per the processor’s recommendations, generally described on the side of the carton, within an appropriate time frame.

Payment Terms & Conditions

At the time of checkout, you will receive an order confirmation with an estimate of the total order quantity and price. Please note that this is only an estimate.

Your items will be weighed, and you will receive a tax invoice and be charged based on the actual carton weight of the product.

Your credit card number will be stored securely on the Westpac Payway Gateway for the purpose of processing the payment of your tax invoice.

Please refer to Westpac’s privacy policy via the link below for details on their credit card security guarantee. Payway privacy policy can be found here: www.westpac.com.au/privacy/privacy-policy/

For all customers paying by credit card, if your order payment is unsuccessful, it will be held until payment is confirmed.

Customers paying via direct debit can set up payments with a 0–7 day processing period. Direct debit forms are available on our website under “About” on the homepage, or you can contact our team at 1300 596 939 or info@meatonline.com.au.

For existing customers who have set up direct debit with Meat Online and change banks, please notify our team as soon as possible. You will need to submit an updated form so we can update your details in our system. If you’re using the direct debit payment system for the first time, completed forms must be received and approved before your order is processed. If a payment via this system bounces, a $10.00 administration fee will be charged, and you will need to provide an alternative payment solution to cover the outstanding payment within 24 hours.

Late cancellation of your order: If an order is cancelled within 24 hours of placing it, a 10% restocking fee will apply. In case of an emergency, please contact our team, and we will work out a solution that works for both parties.

Privacy Policy - Meat Online (MOL)

This privacy policy outlines how Meat Online collects, uses, and protects any information you provide when visiting or using this website.

MOL is committed to ensuring that your privacy is protected. If we ask you to provide certain information that can identify you when using this website, you can be assured that it will only be used in accordance with this privacy statement.

MOL may update this policy occasionally by changing this page. We recommend checking this page periodically to ensure that you are satisfied with any changes.

This policy is effective from 14th November 2024.

What we collect:

We may collect the following information:

Name and title
Contact information, including email address
Demographic information such as address, postcode, preferences, and interests
Other information relevant to services and delivery

What we do with the information we gather:

We require this information to understand your needs and provide you with better service, particularly for the following reasons:

Internal record keeping
Product and order delivery
Improving our products and services
Sending periodic promotional emails to Australian residents about new products, special offers, or other information we think you may find interesting, using the email address you’ve provided
Contacting you for market research purposes if you reside in Australia. This may include email, phone, fax, or mail.
Customising the website based on your interests

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting, but only if you tell us you wish this to happen.

Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@meatonline.com.au.

If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

General Data Protection Regulation (GDPR) compliant

Meat Onlinerecognizes and adheres to the recent data protection laws enforced by the EU as of 25th May 2018. If you do not wish us to use your information, please contact us via email at info@meatonline.com.au.

Email marketing
MOL does not send email marketing to international visitors who visit or order goods from this website.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or notifies you when you visit a particular site. Cookies allow web applications to respond to you as an individual by tailoring their operations to your needs, likes, and dislikes. They gather and remember information about your preferences to enhance your browsing experience. identify which pages are being used.

This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. Please note that declining cookies may prevent you from fully experiencing the functionality of the website.

Security Policy

When purchasing from Meat Online, your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is the current industry standard.

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If you have any questions regarding our security policy, please contact us.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we do not have control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and those sites are not governed by this privacy statement.

You should exercise caution and review the privacy statement applicable to the website in question.

Rewards Program Terms and Conditions

The Meat Online Rewards Program is operated entirely by Meat Online Pty Ltd. By participating in the program, you agree to these Terms and Conditions.

We reserve the right to discontinue the Rewards Program at any time, at our sole discretion, without any liability to you, the customer.

We may change or add to the terms and conditions of this Rewards Program, including the number of points allocated to each purchase and how they are earned and redeemed, at our discretion. Any updates will be published on our website. Your continued participation in the program will be deemed as your acceptance of these changes.

Customers can opt out of the program at any time by contacting the details below.

Any questions or feedback please contact us on
rewards@meatonline.com.au or 1300 59 69 39